Your Money
You pay for the energy you use, plus a premium to guarantee their shareholders a return. If the region conserves too much energy, they raise the rate per kWh to compensate.
Your Life
Smart Meters (AMI) provide granular data on your daily habits. Opting out requires paying a monthly "privacy tax."
Your Time
Zero Friction. They are the only option. You cannot shop around for a better rate or better service.
Our World
We are marketing "clean energy," yet actively lobbying against regulations that would harm coal/natural gas legacy assets.
Our Ethics
The Verdict: The "Cost-Plus" Trap. There is no incentive for true efficiency when the government guarantees you a profit margin on every dollar you spend on infrastructure.
The Experience
Captivity. You are not a "Customer" in a market; you are a "Ratepayer" in a territory. The relationship is mandatory.