Death by a thousand cuts. Between the $125 "Lease Processing Fee" and the recurring monthly "Benefit" charges, the advertised rent is never the actual price you pay.
Managed by Bot. The "Tenant Portal" is the primary interface. It is efficient for them, but alienating for you. You are a ticket number in a queue.
Seamless payments, difficult resolutions. The system is optimized to take your money instantly (App Payments), but maintenance coordination often relies on third-party vendor availability.
The "Subscription Economy" invades the home. They are normalizing the idea that you should pay a monthly fee for the "privilege" of having a landlord who reports your payments to a credit bureau.
The Verdict: The "Junk Fee" Model. Charging a tenant a non-refundable fee ($125) just to sign the document that guarantees the landlord income is structural extraction.
Slick but Hollow. The website is beautiful. The photos are HDR. But the relationship is purely transactional. You are an ROI calculation on a dashboard.